Snake River Transit (SRT) Malheur Express operates its programs

and services without  regard to race, color, or national origin in

accordance with Title VI of the Civil Rights Act. For more information

on SRT Malheur Express' civil rights program, obligations and

procedures to file a complaint, please click the links below. 


Title VI Program 2016

Title VI Complaint Procedure (English & Espanol)

Title VI Complaint Form (English)

Title VI Complaint Form (En espanol)



ADA Grievance Procedure

Any person who believes he or she has been discriminated against on the basis of disability by SRT-Malheur Express may file an ADA complaint by completing and submitting the agency's ADA Complaint Form. 

Complaint Form - English

Complaint Form - Espanol

Formal grievances can be submitted to:

MCOA&CS Executive Director

842 S.E. 1st Ave

PO Box 937

Ontario, OR 97914

Phone: 541-889-7651 (TTY 711)

Fax: 541-889-7433


Grievances should be submitted as soon as possible and no later than (30) days following the incident in which the grievance is based upon. 




SRT-Malheur Express, operated by Malheur Council on Aging and Community Services is committed to providing equal access and opportunity to individuals with disabilities throughout all its programs, services & activities. 

We recognize that individuals with disabilities may need reasonable modifications in order to fully utilize transit services and can provide reasonable modifications to policies, practices and procedures upon request. 

We encourage individuals to make reasonable modification requests in advance of using services whenever possible and if known in advance. To make a reasonable modification request in advance, please contact our Transportation Manager at 541-881-0000 (TTY 7-1-1) or by email at brittany.white@mcoacs.org.

SRT-Malheur Express understands that advance requests for reasonable modifications may not always be feasable. In these instances, individuals may make reasonable modification requests directly to bus operators at the time of service.